TBS Online Store
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Knowledgebase

What happens if I forgot my username/password?

If you forgot your username and/or password, you can submit a request.On the lower right hand side, it says "Forgot Your Password?". Submit the email address associated with your account and we'll send you an email with your username and new password. Once you receive the email, login and go to your account page. If you are having trouble logging in with the new information, try copy + pasting / manually entering your username and password. Once you login, scroll to the bottom of the page where it says "Change your Password". Enter your current password and the password you'd like to have. Be sure to reset the password to something you'll remember!

If it still doesn't work, email to our customer service. We will help you find the password.


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