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Knowledgebase

Can I track my shipment?

Tracking is available for the following shipping options:

Singapore Post

This shipping option is available for smaller shipments with a weight below 2kg. Post shipments are carried out through your local post office. We offer the tracking number when the parcels are shipped out. it usually takes around 7 to 14 days for Singapore Post to arrive to your destination. However, under certain circumstances it can take up to 4-5 weeks. Here is the tracking website for Singapore Post:

http://www.singpost.com/ra/ra_article_status.aspx

 

DHL

DHL Speed post shipments are very safe and fast. It usually takes only around 2 to 4 days to reach your destination. We will provide a tracking number for all DHL shipments. Customers can track their parcels online at any time as long as the shipment information is updated by the tracking system. Here is the tracking website for DHL:

http://www.dhl.com/

 

Note: All shipping lead times are for reference purposes only. In exceptional cases, longer lead times may apply and shipments may be delayed by your local customs office. TBS does not offer any guarantee on the shipping lead times listed.

 

When will my order arrive?

If you received a shipping confirmation email, your order has shipped from our warehouse. Check the estimated delivery times for your shipping method:

Singapore Post(7-15 days)

DHL(2-4 days)

Please note that the time frames listed above only apply to the estimated time it will take for your order to arrive from the date it was shipped. Please check the processing time estimated in your email confirmation to determine when your order will ship. Additional time may be required for customs processing of International shipments.


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